Goods go from seller to buyer and so should this unique handmade revolution. Submit a new text post. The real problem with shops like Three Bird Nest is something you have touched on in previous posts. They are not only buying successful people in affiliate marketing amazon affiliate can you redirect a domain to a product product, but they are buying this vision you. Its pretty simple. Not only do they deceive, but apparently they steal as. The only reason I sell more Easy Ways To Make Money On Ebay Reviews Dropship than most is because they are unique. My second most effective tool; Go above and beyond for all customers, no matter. TBN is gone. Or an appliqued patch of fabric? How does everyone else handle custom orders? Add a comment. Make fabulous photos of your product. Dear Abby: As usual, your post is spot on. Then your repeat customers will tell all your friends! Happy customers are repeat customers and it makes me happy knowing that roughly 80 percent of my customers return to make more purchases time and time. The only reason they allow her and the like of her to operate such business on Etsy, is because they make good money from these stores. Maybe between the two I can sell enough items to take myself out to dinner.
I wish I would have read the reviews before buying. There are plenty of other venues to choose from if they are unhappy What Books To Sell On Amazon To Make Money Adwords Dropshipping Integration Etsy. It is discouraging to those who try to go by the rules. What if they copied from an US designer? Just explain that you either have not received the product that you ordered or that it was not as described. Here is a link to my blog piece that explains what happened to me. I try to never fill an order with an imperfect product, even one whose label is slightly off-center, and try how to make money online kids online making money online at uni really listen to people when they approach us at shows or send us a conversation, taking Make Money Online Amazon Pet Dropshipping moment for a thoughtful exchange. Then try a leading Since I have been selling on Etsy sinceone thing I can say for certain is that many shops will come and go but what has made mine successful in my opinion is perseverance. They will probably see all of the scarves from this shop as well as other re-sellers before they actually see an item form an Etsy seller who works hard and does make their item handmade. Or were your Etsy sales high and, for some reason, they have dropped off over the last few months? Although my products look very similar to most tutus on the market, it became important for me to use high quality materials, made in the USA instead of cheaper imported goods. They bought something on Etsy, instead of from xyz seller in Ohio. Customers want to know that someone is minding the shop and they will come back often to see what is new. If your product is good, presented well, and seen, now with relevancy, then your product will sell.
Etsy sellers want personal. I think your experience on Etsy is an increasingly common one. I strive to keep that personal unique element in all of my art. Those customers that do find those Made in China tags are quite disappointed when they receive their items. They are trying to help your business, not hurt it! How to get US legal papers without having any papers whatsoever? The most important thing I have learned here on Etsy is quality product and quality client service. Believe it or not, they actually have enforcers checking craft fairs looking specifically for people selling non-licensed items like cornhole games painted with local team logos and that includes items made from officially licensed fabrics. Hillary Rodham Clinton? Social media, especially the kind that can be shared or linked back, is a great way to expand your audience. Her store Three Bird Nest is the second best-selling handmade product shop on the site. As an artist who makes a living selling my truly handmade items Alicia and her story is degrading to those of us in the handmade world. I also include a small freebee to repeat customers and they seem to just love the unexpected gift. More questions. You have to search for pages and pages to find something unique. Customer service is extremely important.
Zibbet and Artfire have gone through new site roll outs in the past year. Spy fears as Chinese-owned company builds circuit boards for top-secret F warplane How many more are there? Value your own work and focus on creating, making inventory, having a full shop, and work on improving your products. A lot of my customers are repeat buyers, which I absolutely love!!! The more listings you have, the higher your chance of being found. Just be honest people if you are so proud of your business be honest! I take my pictures outdoors in the natural light. They seem to make their money scamming customers, stealing money, and playing games. I offer special deals and freebies to my mailing list to let them know that they are valued and to make it worth their while being on the list. Top on my list is quick and complete communication with customers or potential buyers. If you have a similar item, shot the same way, with the same background, it can be very boring. To continue to grow your shop by adding new products as often as possible. Yahoo Answers. I do my best to answer convos in less than 24 hours, even if that means working on the weekend! To repeat myself again, the problem is not Etsy allowing outside manufacturing, the problem is that the market itself is oversaturated with over a MILLION Etsy shops competing against each other. No matter how many sellers you have actually handmaking items, there is a limit on what those people can make and sell, which places a limit on the amount of profit the site can make, which limits the ROI for the investors. I believe that in order to sell well, you must be selling a product that people want at a price they are willing to pay. And the relationships I have formed over the years make me a very grateful and happy shopowner!
It should clearly state that the item is from China…. We put 4 different types to the test on one beauty expert - with surprising results! I spend time, on a regular basis, to evaluate my business and see where things can be improved. They are trying to help your business, not hurt it! People come to Etsy for top notch customer service and my biggest tip is to deliver just. I feel strongly that if you love what you make and sell what you love, it will sell. Keep publishing your business insights! Photos appeal. She has taken several classes in photography and I get the benefit of her great work! Alicia did the merchandising for the shop and it was there, she says, that she started selling the headbands that later became her first successful product on Etsy. We also have discovered that by making customer satisfaction our number one priority, you can never go wrong! My husband sent me the story not this one about this woman today. I have been researching a lot of options but sadly they just do not have the reach of etsy as. I could never have grown the way I have without them bringing the traffic to me. The minute they started allowing stuff postal code us swagbucks r6 credits swagbucks this they basically thumbed their noses at all of their loyal handmade sellers and buyers. This may sound obvious but make sure you have lots of inventory. If you offer custom options, do everything you can to make those lightning fast and get them out the door. This is due to the fact that it is becoming more well known and there are more success stories coming out of the Etsy engine. These handmade sellers are long time, dedicated sellers who work very hard at what they do and are proud of it. It will soon be copied, but for a few weeks, it brings more people to my shop — Use relevant how to income online make money every day online terms, check how far in Etsy listings is your item when using different terms.
The handmade sellers are very tired of the resellers that stand on the backs of actual handmade and getting squashed in the process. Be sure to list or relist at peak viewing time like in the evening before bed and on the weekends when folks are surfing the web… And finally 4th — Network — Network — Network! And sadly, Etsy now looks the other direction because they are reaping the same monetary and media benefit from large income producers like this. You might also like:. Creating repeat customers is a high priority for us. As many Etsy sellers offering the same service you have to stand out by being different, unique and having a big variety of designs since everybody has a different style. Of course getting people to your store is only part of the battle of being noticed. Creating a unified shop will give your customers security that your shop is well thought out and cared for. Log in or sign up in seconds. Their policies have hurt the artists and craftsmen who have stores on their site by allowing mass produced junk to be represented as artisan crafted many times at ridiculously low prices that no artist can compete with. Her shop is still there. This has been such a controversial story amongst Etsy sellers, and I can share through personal experience this very same issue has affected my sales as the marketplace has shifted from being filled with purely handmade, artisan shop owners, to include people that are re-selling imported goods. Also, have you ever noticed when you go to one of those juried art fairs, the artists in the booths always seem to match their work! A product people want, great photos, social networking, SEO, tags and titles that are efficient for relevancy, great customer service, shop policies, descriptive listings that speak to your target market, advertising, product quality, psychological pricing tactics, fair shipping costs, the renewing game, and recent trends all play valuable roles.
If this is hard for you, or you have too many items to keep up with, try describing your item in. Giving good customer service sounds pretty basic, but it is especially important for online businesses. And by mixing it up, I refer to changing color, size. Umm I was wondering when this would come to Etsy. And this is exactly what I am trying to explain to you and the others on this platform that are bashing the one company out there that is trying to help them! That is much harder to do than it was 6 years ago, as the number of Etsy stores increases, and an overlap of styles, ideas and products is how to sell photos online and make money uk what is an online business you can start more likely. Bing Site Web Enter search term: Search. Ideas to make extra money on the side aspire work at home business heard that it is illegal to sell these items without some sort of license. Dear Abby: As usual, your post is spot on. Great care is taken in creating each piece of jewelry and I believe just as much care should be taken with your customer. For example, if you make pottery, most people are less concerned with your technique, or the cute name you gave it and more concerned with style, color, etc…. Your description should include things like size, texture, color, weight, dimensions and any custom options available. They WANT those sellers there because those sellers bring in the most money. Potential customers love to see our work tell a story and reflect who we are. It has changed in the past few years and is more competitive we have to pay for advertising to get our products noticed. Any rational person would agree that the painting is hand painted. Esther McVey is 'poised to back Boris' in Tory leadership race as rivals battle to I can tell you for sure there are many stone sellers on Etsy who do not cut and polish their own rocks. Now I can keep up with orders doing almost all of the labor.
They are lucky to get face time with you and probably very interested in what you do. Jeremy Corbyn and rapper Stormzy join thousands including survivors and bereaved families on a silent walk Regular tweeting and posting on Facebook will create a loyal fan base that can equal potential buyers! My best seller this year is not what was my best seller last year, for example. Please don't do it. Beside hard work and quality products, guess I had a little luck too. Its pretty simple. Many have even found the Made in China tags on their products which they bought from her shop! I would say that we my husband and I have the most sales when I am very actively adding new products each day. This spin helps to create a dramatic arc in her story, painting the picture of an overnight and accidental success. If you have a similar item, shot the same way, with the same background, it can be very boring. I believe the owner of Etsy now is not the one who started Etsy years ago.
Not only you will make a good first impression, in the end of the day it will make you feel good about who you are and what you. Once home based business mileage deduction earn money by filling out forms online, this is a story about how most everyone has a price where they will bend, break. And regarding the Amazon Handmade marketplace, I guarantee you they will allow some degree of outside manufacturing, as well as the hiring of employees. One of the main reasons they went public to expand internationalization which is insanely expensive. If they use twitter to market amaon affiliate links how to find affiliate marketers for your product stuck to their principles I think everything would be working out better for them and I like to think for my shop as. If a retailer removes any label with required information, it must substitute another label with its own name or RN and the other required information that appeared on the original label. I want everyone to feel special and cared. Here are a few simple tips in providing good customer service and will guarantee you have a happy customer: 1. My best tip is to create a product that is so well-made or useful that people talk to their friends about it. Even if the shipping issue is with the fulfillment house or drop shipper, the seller is legally responsible. A little search on different websites that include bestsellers can give you a few good ideas. I used to sell on Etsy but left during the protest when the featured seller who was supposedly making home furnishings and decor from repurposed boat wood was unmasked as importing her goods, already fully constructed, from overseas. How can I open up my shop legally? I wonder what the full story is. There are now other stores that they are doing the same thing.
What you just said is so true. But: As you walk that fine line, you might cross over the legal median barrier. They're very cute and I'd like to open up a shop to sell them. There was no British connection whatsoever, there was no Victoria, and the No. We etsy shop owners should come together and pick a day to close up shop and move on. You can just leave those items sitting waiting for views. Umm I was wondering when this would come to Etsy. In fact, if something better happens to come along or be found I could potentially see alot of Etsy folks leaving due to these policy changes. I wondered… Am I just not knitting fast enough? I am serious about this possibly being illegal based on Federal labeling laws. Get rid of your cricut machine, get rid of the die cuts, throw away the pattern you found on pinterest, everyone has them.
It makes sense that Etsy would court larger manufacturing businesses but they really need to shift their narrative. I state that my pieces are available as non-glow and have only sold 2 pieces this way. After being featured in Etsy finds a couple of times early on I have found that most of my sales are by word of mouth. I may not be taking in millions of dollars ha, FAR from it! Heather, if you want a refund, you how to make money with affiliate marketing jobsforher best affiliate marketing for magento 2 to go thru your payment processor credit card company, etsy, or paypal, depending on who you used. Want to join? Had she helped me I would have put that the features on this hat wrte made by my mom or employee or. I always try to remember this with my customers and express my gratitude for them and for their business. Would you consider that handmade? Referral business is huge for me! We have had to close over 7 times being so overwhelmed with orders. Plus, I agree with everything else you said. Yet all of those are meaningless without a good rapport.
When I first started on Etsy it was an amazing place and i did very well but the last few years it has been horrible and I hate to say it but worse then ebay. Actually, Etsy affiliate programs are worthwhile but expensive for marketers to operate best affiliate marketing cl do something about it. I spend time, on a regular basis, to evaluate my business and see where things can be improved. I would think that MOST people would agree that this is an artisan, handcrafted doll. I do not live in the United States but feedback from a whole lot of her buyers shows that this kind of stuff is available in the big box stores over there for a fraction of the price, and people are openly disappointed by the quality and customer service on products. A good number of shops went into vacation mode mine among them for a single day how to create a product to sell on clickbank how to sell my ebook on clickbank September over that one. I ship my sold items regularly and I notify the buyers of the shipping details that same day. Great article and well timed. There are so many useful tips and tricks to selling on Etsy and you can usually hear them all in one Etsy forum thread; however, not any single piece of advice normally works. Answers Relevance. And I think this is something that is really difficult to draw a line on. I have found that taking advantage of all the social media that is out there can greatly increase your sales on Etsy. I strongly believe in taking time to present great photos. Don't report every comment a user has. In Shaffer, who lives in Livermore, California, decided to make some hair pieces for her women's clothing boutique. It also makes me seriously suspicious about the timing of all the press that Three Birds Nest is getting right .
Some are for bridal parties, where they wanted custom desigend, fabric labels sewn to the inside of the purses. So, the disregard by her for the rules and Etsy for not making her follow the rules even after she has been reported by countless other Etsy sellers is really ridiculous. When you are too busy to bring anything fresh and new, you get bored and so does the market. This is legal as long as the new label lists the name or RN of the person or company making the change. This is one of the reasons why I left Etsy some years ago. However, I think that the article posted is inaccurate. She […]. A strong brand helps keep your shop fresh in the minds of potential customers. This will be my last post as I have a business to run and do not have time to argue with you. We tell our customer about our lives and our projects with the help of our farm blog,www. The majority of the handmade products, however, are listed as imported. Can I get money if I find out that my biological dad was a serial killer, I never met him but I just found this out? The moral of the story is if you can get a product similar to yours in a box store than your price should be twice as much. Remember, you can always branch out once you really get into the groove of things. I regularly look at my shop to see where I can make improvements — to photos, descriptions, items.
Now go, do, and good luck to you! If not, face it and get on with life. I cannot speak with my customers face-to-face, but I can still be a presence. Do not be afraid to change everything, but stay true to. If they only stuck to their principles I think everything would be working out better for them and I like to think for my shop as. In Shaffer, who lives in Livermore, California, decided to make some hair pieces for her women's clothing boutique. In the past year I have created my own stand alone website, and am starting to generate some sales directly through. It literally took one month to get them, one of the items was totally missing and one broken. The line is very blurred. Once you have a few of these in mind, try incorporating variations of them 1 into your shop title or shop announcement for SEO purposes, 2 into your item descriptions to improve sales conversions, and 3 anywhere you express your brand — perhaps your business cards, your product photography style, your how much money do online marketers make how to earn money in canada online signature. Communication is the miracle solution to most problems.
Remember — you have to get out there to be found and the more you put out there, the more likely it is that your ideal customer will find you. You can also buy ad space on blogs who offer it and I do that sometimes, but I think having the author actually write about your product is the most effective. Alicia Shaffer seems to be listed as a sister now! Existing questions. Consumers are protected against anything you produce and advertise. I attribute most of my success on Etsy to them. They all came to us. Maybe it would make us all feel better to hear good news about some of the wonderful items still for sale on Etsy. This is my big problem with what Etsy has become. There are many tips for on-line selling. If there are any issues brought to you from a customer always deal with them in a timely fashion, with good communication, fairness and respect. When you love and believe in your product, creating and curating your items and developing your brand will be fun! Share Facebook posts, re-tweet and re-blog when you can. I keep my style simple and modern and focus on color. Robbie Williams is barred from receiving an OBE over controversial tax scheme: Honours chiefs threw out Abby, thank you so much for working on this piece and bringing it to our attention! Go above and beyond as a team mate. Communication is a key factor in my service policy.
If it slows down enough, I work on product development and merchandising, and if it is busy I work on finding ways to streamline my process and save as much time as I can without sacrificing quality. It should clearly state that the item is from China….. This will be my last post as I have a business to run and do not have time to argue with you. I ship internationally, and have sent more than a few orders overseas. In fact, they embrace it. I had an Etsy shop that I disbanded and I do not want to go back on Etsy. Also, I always have the opportunity to develop patterns for my products and try my hand at digital sales. The page seemed to hiccup leading me to believe that my comments was lost. Being yourself is much more interesting. The new categories are too new to really judge how they […]. Hoped it would stay uncorrupted, not to have to check so much before I buy. Stories like this are frustrating, but as far as companies go and I worked in corporate setting for over 10 years I still believe Etsy is well intended and they are guided by a greater mission than just profits. Then yes it will, if you're willing to put in the work to learn Etsy best practices and marketing. Meghan needs to rein in her 'massively extravagant' spending, warns veteran royal correspondent Jennie Bond Some are for bridal parties, where they wanted custom desigend, fabric labels sewn to the inside of the purses. However, since I am guilty of taking my own photos, in not always the best lighting, and not always the best backdrop, I will go ahead and focus on the 2 things that I DO well:. In addition, more inventory means a bigger footprint on the web. Does a furniture craftsmen grow, harvest , plane and dry the wood he uses? I have owned an Etsy shop for 3 years now, with sales that have fluctuated over time.
The energy and result are better. Think differently. When people purchase on ETSY, they are buying from individuals, not corporations. Sad but true, first thing I thought: she lies. I began to realize the big problem with hand knitted goods — the ultimate guide to affiliate marketing mastermind course by chad bartlett wso take HOURS to make and most people I came across expected to pay dollars for your work. All my quilts, signs and other items are handmade by me. Personally acknowledge the sale as soon as possible. You read right! She also explains that she was just trying earn a little spending money. This is a marketplace for people to have a connection with the artists creating their work. There are many tips for on-line selling. Many people, both long time members with low locked in rates for life and new ones alike, are leaving. I had complained about them Make Money With Ebay Without Selling Everbuying Dropshipping Etsy back into what seemed to be deft ears. I realize that Etsy changed their rules, but in doing so this site has lost my respect. I spend time, on a regular basis, to evaluate my business and see where things can be improved. Thanks for bringing the bs about her shop to light. Just to be clear, Alicia no longer owns Prim. Photos attract the eye, bringing people into your shop.
A mailing list offers direct contact between you and your customers. Yet all of those are meaningless without a good rapport. To continue to grow your shop by adding new products as often as possible. Be grateful, smile and have fun and the sales will come. Best to get them on the phone again, refer to the case, and tell them you are sending right. I have an Etsy jewelry shop whose business has been getting progressively worse by the month. How Much Money Can You Make On Amazon Brandsdistribution Dropship think a key factor to making and best direct selling business forever mlm business plan a successful etsy shop or any online shop for that matter is to create a consistent feel among your products. Sadly, homemade is once again bypassed by capitialism. When I first started my Etsy shop, I devoured everything I could in the forums. The handmade Etsy products — like the boot cuffs, watches, beaded headbands, etc — are all listed as imported. What is happening seasonally? Boot camp for your brain: Want to be happier, feel younger AND stave off dementia? If I want an alternative, I will buy on the high street. It should clearly state that the item is from China…. But when I look at favorited items it is usually an item that I have just sold. Thanks for making others aware of this issue. I completely agree. There is so much more to it than that, especially when shops like this are part of the Etsy marketplace.
Because I love using handmade products! I never expected deceit and millionaires. The lady who makes fuzzy textiles has frizzy hair, the ceramic artist wears same the earthy colors of their glazing, the stained glass guy is wearing nice glasses, the tall thin person creates tall thin sculptures…. When a client asks for a custom order, I always assess if it is because nothing like that is sold on Etsy, in which case it is worth doing it, as other people might also want it. Take clear pictures and try to make each item stand out individually. Send out only your BEST work! Abby, I also wanted to add to my previous comment. My credit card company now has to deal with them, but Im so disappointed, and this was by far the WORST customer service experience I have ever had. In fact they go out of their way to hide it. That shows me that I owe them no loyalty whatsoever. They are lost now, I mean not on Etsy any more. I am glad they trust me in those instances as I trust.
I have found that stellar and detail-oriented service has really encouraged repeat buyers. They often get mesmerized by the pillow covers when they experience it in person and compare them with large brand designer stores where they have to spend three or more times the price of my products. But the audience is huge so it is worth being a part of the community. Keep them informed if any delays occur. Find blogs that appeal to your target market example: if you sell baby products, find a pregnancy or motherhood blog. I could never have grown the way I have without them bringing the traffic to me. It has been one of the most common feedback I have received from my buyers. Of course: this was just a general topic discussion — not directed at any specific store. So yes, legally, you can make and sell baby blankets, does swagbucks give out real money does swagbucks have physical giftcards tea cozies, or whatever from the fabric. Its despicable. What about the jewelry makers using beads in their jewelry? There will be times when you will doubt what you are doing, and this is a great opportunity for re-evaluation of your work, or of your strategy. I was asked to photograph and american home based business side jobs easy money my entire making process by etsy in order to prove that my stuff was really hand made by me!!
The mistakes most crafty businesses do is being a one woman operation. Before you open your first shop, be sure to carefully choose your craft. If you have purchased an item from an Etsy shop and you feel that the item is high quality, unique and special, I encourage you to take a moment to post it here. What about the jewelry makers using beads in their jewelry? It gives your fans and followers some variety and generous teammates will be remembered. It may seem as though this is a cliche tip, but I have turned unhappy customers into regular buyers by keeping this in mind. Listing the item once each day for 10 days increases the chances of visibility over posting the 10 items lumped together in one listing. In addition, they do things like printing use restrictions on the selvage, which is not legally correct or binding, but gives the general populace the idea that it must be true. Start typing what you sell in the search bar. Abby, thank you so much for working on this piece and bringing it to our attention! I have a store on Etsy and in the past couple of years have only sold three or four pieces. I find it disingenuous and actually downright lying of the company to keep the story going that handmade is what they are all about. Mail out as soon as you can and let them know that you have. When I had my Asoratti Etsy shop, I did everything myself from products, photography, website design and shipping. I prefer to list new items rather than relisting.
The quality of your product comes before everything else. Maybe between the two I can sell enough items to take myself out to dinner. It was very romantic! You can't use the trademarked names in your product name, titles, tags, ads, social media promotions, and possibly descriptions. All things are possible. The minute they started allowing stuff like this they basically thumbed their noses at all of their loyal handmade sellers and buyers. Social media, especially the kind that can be shared or linked back, is a great way to expand your audience. It seems Alicia has disclosed the factories she works with to Etsy, although it would be difficult for the general public to fully understand this from the language in the listings. Really interesting article, thanks Abby. Here is my […]. I have seen several US designs patterns and goods that have been copied by Asian companies and sold as theirs. Sharon, This will be my last post as I have a business to run and do not have time to argue with you. You can also find tons of free places online too! Also, have you ever noticed when you go to one of those juried art fairs, the artists in the booths always seem to match their work! Even though they may seem high to you, many international customers are aware of the rates and are willing to pay.
Send the blog author an email explaining who you are, what you do, a link to your shop and why their readers might be interested in your products. Maybe then there might be more concern for copyright and licensing issues that are rampant. To list at least daily I try to list something each morning and evening and try to mix it up. Its pretty simple. This change in business model has so does walmart offer affiliate marketing amazon guide implications. I keep my style simple and modern and focus on color. After reading this, I am far less inspired and far more feeling duped. We always send a friendly note through Etsy Conversations stating that the order has been acknowledged and that we are working on it. Do not be afraid to change everything, but stay true to. Personally acknowledge the sale as soon as possible. Photos how do i make money online now easy business ventures the eye, bringing people into your shop. Some of want to keep things small while doing everything. Now, if she was listing her item correctly and stating that the main item is imported from her supplier in China, this would be a totally different story. Great article though, makes you come back to reality. Once we got it, that was it. Tweet about your blog. Please put your Etsy username no spaces! If Alicia were just not associated with Etsy none of this negative attention would be poured upon. I also still go back to the fact that she is ripping out country of origin labels the best side hustles home organizing home based businesses items and replacing them with her own label. If you don't use the mark, you won't be easily. You drew and painted the image and hired a print shop to print it cold email affiliate marketing affiliate market research high quality inks on beautiful paper?
I came upon the sweet story of Alicia in a magazine about home business just as I wanted to start an etsy shop for my clothing line. I am sure there are several people who depend on income from their shops. However I vary my product line to include sea glass styles as well as unique shapes and sets. I was just about to ask where to shop instead of Etsy. The more items in the shop, the higher chance clients will have to find, love, and eventually buy from you. Meghan needs to rein in her 'massively extravagant' spending, warns veteran royal correspondent Jennie Bond Shaffer initially thought the high number of orders was due to the upcoming holiday season. Do what makes you happy, not what you think will sell. Plus five years I'm a federal pen. Twenty cents per listing is a good deal. Quick turnaround for transactions would be next. So grateful! If so it makes me sad for the handmade movement. I believe my continued success is directly related to referrals and repeat business based on my customer care.
