Also offered advancement and career help. Pros I was a technical support agent for Comcast through Convergys. Stop expecting for everyone to be perfect. It hit me the wrong way at the wrong time. Their technical systems are so old and outdated they crash and freeze and take minutes to load. Filter your search Best Way To Make Money Through Ebay Ebay Dropshipping Business by department, location, or job status. But some of the people doing the criticizing made it their mission to cut you. The discounts are great but I wish they were a bit better. This company will let you earn some money affiliate marketing keyword research best affiliate marketing networks 2019 catch up some bills. How does your company compare? Helpful 1. I decided the job was not for me anymore when they advised to me leave my mothers dying side or lose my job. There are lots of different shifts available at Convergys. To filter reviews, Sign In or Register. When I first began working for this company it all seemed pretty good but upon completing training and being placed with my manager it all began to fall apart.
Your response will be removed from the review — this cannot be undone. Customer service and tech support based. Pay at Convergys may actually be a little on the low side. Co-workers were great. Close Your trust is our top concern, so companies can't alter or remove reviews. Pros Various projects, and great people to work with. This is, by far, the worst company I have ever worked for. Co workers and team leads are awesome. I've reviewed several of these phone jobs already, and this is one that I've had on my list that I'm just now getting around to discussing.
Trainer was Items That Make Money On Ebay Gun Accessories Wholesale Dropship but sounded really snobby and was rude to me the first day of class when I had a legit question. This will replace the current featured review for targeted profile. Pros Loved being able to work from home, all the OT I wanted, paid training, great people to interact with and benefits. I worked 1st shift. They will schedule you one day at 7 a. Pay at Convergys may actually be a little on the low. Team leads were always available for help and offered plenty of training so employees could succeed. The availability for OT is good on average and better around the holiday season Nov 16, Advice to Management Dear management She is the one they send in to "terminate" and she does that very. For jobs in France, visit Indeed France. There were some chat coaches that were great but very few and far. Oct 31, My classmates seem fun and it suits me to work from home rather than in an office or call center because of anxiety. I do not work on major holidays and always or weekends. This means that working around small children or big children who are loud and pets that are noisy is a no-no. There are three shifts available — daytime, evening, and overnight.
I would not recommend this job to anyone unless as stated before you just want to work from home. Another concerns them not paying overtime wages and forcing people to work off the clock. They do not get it. If you take care of your employees they will take care of you in the end. Employees stateside. Since I amazon affiliate marketing youtube best online marketing affiliate program been here I only fill my tank once a month or so. Temporary positions are generally what they hire. Employee discounts are just awesome. Dec 30, I started off working 1 PM- everyday and was led to believe that after training we would automatically get better shifts. Good benefits, friendly management, friendly atmosphere, opportunities for advancement.
I was a technical support agent for Comcast through Convergys. I can not speak for everyone but I do not know if I am employed or let go since my current schedule shows "no data available". I was with the company for a year. You do get to meet great people along the way. Constantly reviewing calls and quick to point out flaws or what could have been better, first the call was too long, next time sounds like you were rushing the customer. Schedules can change drastically every quarter day shift to nite shift etc. For up to date information and jobs, please see the Concentrix profile. This is the best company I've ever worked for. This means that working around small children or big children who are loud and pets that are noisy is a no-no. Its all about who you "know" and how much kissing butt you're willing to do. Filled with lots of great new challenges and opportunities! You're sent in to do the dirty work and when that works gets beyond your scope, you're fired, demoted or leave on your own due to the same frustrations as other agents. But don't stare down a long nose at everyone else because the truth is you're in no better position. Also was never told of the new tollgate process in which your surveys really determined if you stayed until the next tollgate or was going to be let go. Sales roles may include commissions, and tech support might get slightly higher rates, too. I changed team leads twice in a three month period and the last one was horrible. Convergys Acquired by Concentrix.
Helpful 0. They still run contests for performance. They do not get it. Women's ratings 3. The pay isn't what I'm used to but when you factor in transportation and lunch and the cost of clothes, it's not so bad. They will promote within the company before new hires. Oct 29, The Culture of the company is great but lacks in the the recruiting process. Too many responsibilities for not enough pay. Get a free employer account to respond to reviews, see who is online business ideas for architects work at home assembling parts your profile, and engage with your candidates.
Being able to work for different clients working from home has been great. Convergys is now part of Concentrix. Feb 14, For up to date information and jobs, please see the Concentrix profile. Join the Convergys team. Pros Wear PJs, no gas money, low overhead, awesome leaders, perfect training, pay is competitive. Flag as Inappropriate Flag as Inappropriate. PS I hate mandatory OT and will probably leave because of it. They will promote within the company before new hires. I am currently working for convergys for 8 months now. Would highly recommend to non-agents. The company invests 8 weeks paid training into each agent Our trainer was fantastic. Are you sure you want to remove this review from being featured for targeted profile? Keep that in mind if its what you need. Filled with lots of great new challenges and opportunities! If you've been looking into work at home jobs , Convergys might be a good option. This makes working in a call center so much more convenient. Advice to Management Be more upfront about the specific duties to avoid a lot of new hires dropping out of training class after the first day of live calls.
The biggest weakness here is finding assistance when on the job. Overview Overview. There are lots of different shifts available at Convergys. It's a job, until it's not. Also, pay is minimal. You'll need a thick skin to work with some affiliate marketing ppc programs mobile affiliate marketing process cycle the irate customers, thankfully they are few and far between and if you're good it's very gratifying to flip them around to being happy laughing customers. I guess they have to do this to keep their job as trainers continue to Filter your search results by legit business ideas assembly work at home canada, location, or job status. Was a great job working at home with benefits and great pay. I provided all doctors excuses and medical forms but was basically told it did not matter! For example, some Convergys workers take calls for a popular satellite company. They have both full-time and part-time positions available ranging from 16 to 40 hours per week. Was this review helpful? I won't discourage you from applying and working for this company. I can not speak for everyone but I do not know if I am employed or let go since my current schedule shows "no data available". I felt a little sympathy should have been given for someone who's parent was dying. Would highly recommend to non-agents. Work From home - who doesn't like that?
They completely and totally expect you to dedicate your entire life to them. When I asked about the shifts I was told by my manager that I would have to shift bid and would still likely get late shifts because we were "new. However, Convergys seems to hire on a regular basis and I didn't read enough negatives not to post about them. By the way, thanks everyone for the information. May 5, High pressured, stressed work environment. They will schedule you one day at 7 a. View All num of num Close Esc. Hours die off at random Convergys Acquired by Concentrix. They tell you it's not a sales position yet if you dont sell enough it affects your overall weekly scores. Our community is ready to answer. Advice to Management raise the salary, and stop making people work 9 days with only one day off, if you want to keep good people. Oct 29, Rating Trends Rating Trends. Ask a question about working or interviewing at Concentrix. Employees stateside. As stated above, the company hires from the U. Your role would be to be that customer service rep who hears your problems, answers your questions, and helps you find solutions. Being one to speak up for myself landed me in the "terminated" pile.
But don't stare down a long nose at everyone else because the truth is you're in no better position. Its all about who you "know" and how much kissing butt you're willing to. I have never seen this level of unprofessional behavior from a company and if you're considering working here, please make sure it's for extra cash and not to take care of any responsibilities. Please bring those HR peple who deal with U. More internal recruiting would be great, take advantage of our how much does affiliate marketers make amazon com affiliate marketing program and promote from within! Affiliate marketing events nyc affiliate marketing for beginners uk on the low end with no foreseeable increases I was not with the company long enough to have noted any cons. I am currently working for convergys for 8 months. I am not sure I understand what that means exactly. How does your company compare? They have discounts for almost anything you could want. It doesn't matter how many compliments you receive from customers, TLs will always be on you about every little thing. Had it's stress days along with very slow and boring.
Working for a company that changed line groups and clients alot was great, it provided a chance to learn new things and understand industries better, and more importantly, how one company can impact a community. They expect you to work off the clock reading the dozens of emails they send and taking quizzes every day. I tried reaching out to multiple supervisors and managers for months about the many issues I had but never even got a response from any of them. Jul 28, Filter your search results by department, location, or job status. Helpful 1. Pay is on time and is correct. Want to know more about working here? This already is a practice and I appreciate it. Lack of management,stability, and everything in between.
No, I mean things like I am locked out of they system to clock in, how can I record my time or I don't have a schedule for next week, can I confirm that I am working and the hours. Co-workers are very friendly and a great resource when you're stuck and need to find something or just need advise on your workflow. Rating Trends Rating Trends. Upload your resume Sign in. Advice to Management Stop expecting for everyone to be perfect. For that I am thankful. Search job titles Find Reviews Filter. I was a technical support agent for Comcast through Convergys. View All num of num Close Esc. Cons The management is not that great They do not pay enough money per hour You are constantly filling out forms for clocking in and out Their computer system is horrible and can mess up your whole computer and crash it. Not really bad as it is but there is room for improvement. The only good thing about this company was the Apple discount! Cons -Pay is definitely a major con. Pay more attention to what your employees need. Search job titles Find Reviews Filter. Our community is ready to answer. Nov 16, The job was not as advertised. They combined it with her second check that was directly deposited into her checking account and they refused to resend the first check so she could pay bills. You can bid for shifts you want.
Truth be told, I was hired at a time when it was so hard to find a job and I had too many bills. Helpful 1. A mostly good place to work. Dec 26, It's a job, until it's not. Advice to Management Dear management Pros Wear PJs, no gas money, low overhead, awesome leaders, perfect training, pay is competitive. Pay more attention to what your employees need. Great ability to work from home. Working from home is great.
There are 35 states that do qualify, though, so you have a decent shot if this is something you want to go. Another concerns them not paying overtime wages and forcing people to work off the clock. Advice to Management stick by your word, people have children, spouses, school work to also manage - having people work every available hour is just unrealistic. I affiliate marketing email campaign commission junction affiliate marketing youtube not sure I understand what that means exactly. Helpful 2. Your response will be removed from the review — this cannot be undone. I just got hired on with Convergys and but I already have had my doubts about them as I have a 3 friends that have worked for them in the past. And before you judge, just know when I say speak up for myself, I don't mean I demanded coffee every hump day. I the best side hustles how to make money out of photography online management need to really reevaluate their training program, so that agents can feel ready to take calls once they get to production.
Stop expecting for everyone to be perfect. The management did need some help there. Another concerns them not paying overtime wages and forcing people to work off the clock. Those frustrations are usually from lack of training, support and being talked down to worse than any kid these days would stand for. Loved being able to work from home, all the OT I wanted, paid training, great people to interact with and benefits. It's a job. These questions were met with hostility and grunts and being labeled "defiant". And before you judge, just know when I say speak up for myself, I don't mean I demanded coffee every hump day. Simply put the WFH work from home position was horrid. Allow us to be human, this job is stressful enough. Employee discounts are just awesome. You earn 3 hours of PTO every 2 weeks. Apr 10, Pros I was a technical support agent for Comcast through Convergys. We already don't have the flexibility to get up stretch and take a breather from the computer like in a normal office, but we're constantly being harassed by management while on shifts. PS I hate mandatory OT and will probably leave because of it.
They do not get it. Cons Long hours of sitting down not doing anything can run up your internet bill if not on unlimited. Terrible and Inconsistent. I did what I needed to do to be employed by them but because of a mistake on their end, I was unable to even complete training. Advice to Management Pay more attention to what your employees need. There is health coverage but who can afford it making 9. Overall Job is Great. They can change at any time. She is the one they send in to "terminate" and she does that very. Working in a brick graveyard shift work at home jobs best way to make money online 2019 mortar center means there is no free coffee. If you are good at your job, you will never be able to transfer to another project.
There are lots of different shifts available at Convergys. Cons Long hours of sitting down not doing anything can run up your internet bill if not on unlimited. Too many responsibilities for not enough pay. Being able to work for different clients working from home has been great. We already don't have the flexibility to get up stretch and take a breather from the computer like in a normal office, but we're constantly being harassed by management while on shifts. Most managers were awesome, their bosses, not so much. One had doesn't know what the other is doing, small groups of people have large amounts of influence and do not bother to listen to other peoples opinions which creates a lot of waste and decreased performance. Was this review helpful? The management is not that great They do not pay enough money per hour You are constantly filling out forms for clocking in and out Their computer system is horrible and can mess up your whole computer and crash it. I am currently working for convergys for 8 months now. Cons Wages on the low end with no foreseeable increases I was not with the company long enough to have noted any cons.
No, I mean things like I am locked out of they system to clock in, how can I record my time or I don't have a schedule for next week, can I confirm that I am working and the hours. There are lots of different shifts available at Convergys. If you could give me some understanding of this it would be great. Pfft, McDonalds is better and pays more! The company am assign to, I get to work Monday to Friday from 9am-5pm est. Advice to Management Increase pay to match higher service expectations. Pros Working from home is great. Want to know more about working here? Close Your trust is our top concern, so companies can't alter or remove reviews. Cons they say their about balance work and life - LIARS they'll force extra hours on you by calling them "mandatory ot" dont care if you have kids or school - they come first work schedule sucks only give raises based on a point system for attendance senior management doesn't want you to have their number.
